My son was released from Children's Hospital, Boston on 1/1/07. Since then there have only been 14 days that I have not had to make a phone call regarding medical claims. It took Aetna 3 months to confirm if compounded medications were covered under our policy and we are still trying to get reimbursed for them and other covered expenses that we had to purchase out of pocket! (8 months later) I have been given incomplete, misleading and flat our wrong information by member services. I have had to appeal claims that our policy clearly shows is covered 100%.