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Aetna

Aetna is one of the leaders in health care and dental pharmacy, providing many kinds of long term and care benefits to all the customers. The main aim of the company has always been to provide health and financial benefits to all its clients. Benefits can be provided to all people, with the help of safe and easy access, along with cost effective, high quality health care services to all the customers, in order to protect their finances from the different health related risks. We have a dedicated team of people, who help people in the achievement of health and financial security. There are around 50 states, to which Aetna is said to be providing health related benefits, along with providing them with enough resources so that they are well informed about the health related problems. Our main aim has always been customer satisfaction, with the help of our large number of innovative products, along with health care benefits. Aetna has a rich heritage of 150 years, and will soon be a leader with a large number of doctors, hospitals, patients, and public officials, taking care of the public health system.

Aetna Ratings

  • 1.6
    coverage
  • 2.2
    cost
  • 1.3
    service
  • 1.2
    claims
  • 1.6
    overall rating

Based on 210 review – 1 is lowest, 5 is highest

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Health Care
Health and dental plans are often placed under the health care facilities, and are usually offered on a risk basis as well as employer-funded basis. In case of risk basis, the company assumes most of the responsibility, of the health and insurance, whereas in case of employer –funded basis, the sponsor is under an administrative services contract, and assumes majority of this risk.

Group Insurance
Group Insurance refers to a renewable kind of contract, in which the amount that is required to be paid may be fixed or linked to the wage level of the individuals. There is a special kind of insurance that is referred to as a Group disability insurance that provides employee income replacement benefits, for short term as well as long-term benefits. There are many insurance companies that provide long term and custodial care benefits in a nursing home, adult care homes as well as in home settings.

Large Case Pensions
Large Case Pensions are known to be managing many retirement products that are primarily meant to provide you with benefits, and of contribution plans. There are contracts that provide you with non-guaranteed as well as guaranteed investment options, with separate account products. There are many health care products, that are fully insured and self-funded, that includes HMO, PPO, and Pharmacy, Vision, and all the health plans that provide you with reimbursement programs. On 31st March 2006, there Aetna was able to cover as many as 15.4 million medical members. There is also a dental coverage of 13.3 million members, providing insurance against group life and accidental death and personal loss, along with long term and short-term disability.

Aetna Products and Programs:
There are a large number of products and programs that are offered by Aetna, that is mainly aimed at improving the quality of health care, disease management, patient safety programs, and other kinds of information that is related to disability. We provide all our customers, access to a number of health care tools, that are quite easy to understand, and can also help you in making better decisions relating to all your health care and financial well being. We are the first health insurer who forms a consumer dedicated health plan, and continues to lead the way with the help of a number of products that include HAS, HRA and RRA options. All these benefits are provided to our customers in around 50 states, with the products targeted to small mid sized and large multi site national employers.

More About Aetna
Aetna is a diversified, health benefit Company that is known to be providing a large number of traditional and consumer related health products, along with a large number of medical facilities that includes medical, pharmacy, health, group life and long-term medical health. The company had issued its first medical insurance life policy in the year 1850, after thirty years of coming into business. It was in the year 1996 that Aetna merged with US Healthcare, and became one of the eleven companies to be earning a 100% score on the Human Rights Campaign Corporate Equality Index in 2002.This was also maintained in the following years of 2003 and 2004.

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Aetna

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does not pay items that are covered

 by Anonymous
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Aetna clearly covers 60 physio visits per year. We have X-Rays/MRIs and prescription that they say medically not necessary. However, they refuse to speak with the doctor or respond to his letters reviewing the case.


Short Term Disability Disaster

 by Anonymous
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My doctor had me off work for a surgical removal of a large lipoma in the palm of my hand. He said at least one month off work. Aetna paid me for two weeks. I had sutures in my hand from the base of my ring finger curving toward my palm and intersecting and running all the way to my wrist. My whole palm was opened up. My sutures were in for three weeks and when they did come out. Some infection was found. I went on antibotics. Aetna admits that they have eleven pages of documentation from my surgeon. When I call Aetna, they always say it is still in review.


Poor Customer Service

 by Anonymous
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They don't pay claims. They pull crap stating that your policy is written in a different state, so the HIPAA is different there. They never return calls and they miraculously never get the faxes you send them.


Disorganized and slow

 by Anonymous
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I need my medication on the regular basis, so I have to deal with their specialized pharmacy which cannot find my records for 3 months! After going on and on providing proof that I have been with the insurance for almost a year they finally find my file. However, then they need to verify my benefits which takes them 2 more weeks! After I finally I receive my medication, in 3 weeks I have to go through the same process again. Their customer service is unprofessional. They have no clue about what they are doing and have no empathy at all.


Denied Claims

 by Anonymous
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They typically deny claims as a stalling tactic and it takes numerous telephone calls to straighten things out.


No Coverage for Cancer

 by Anonymous
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I have been fighting cancer and Aetna has put me through hell. I had to fight for short term coverage now I'm fighting for my long term coverage. This is for a policy/coverage WE pay for. Terrible company with terrible customer service.


Flexible Spending = Inflexible

 by Anonymous
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You better give them exactly what they want. They ask for more documentation and then say your to late to submit the receipts.


No Customer Service

 by Anonymous
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Every time that I have called Aetna, I have reached a person who is hard to understand. They get mad for you not being able to understand them. They tell you a supervisor will call you back, but that never happens. I am writing this while I am still on hold them. This is my third phone call to them. I was just told that a supervisor has 24-48 hours to return my call. I'm getting no where.


Little Coverage

 by Anonymous
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I recently had a dental issue - a crown cracked. I called my dentist and he fixed the crown within a week. Only after the crown was fixed did I learn that Aetna Dental wouldn't pay for it. Apparently, that crown was put on 5 1/2 month ago and my policy only covered crowns applied <=6 months. After my dental office learned that Aetna wasn't covering the crown, they appealed.


Going for Broke

 by Anonymous
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Aetna cut off my disability payments when I needed them the most!! I was getting Aetna disability payments when I went out on short term disability. As soon as the short term issue turned into a long term one, Aetna left me hanging out to dry!!! I couldn't believe it, they told me that my disability was no longer covered because it was a Workers compensation issue and that I had to take it up with the company and with compensation. In the meantime I was disabled with absolutely no income coming in. I ended up having to drain all of my saved income, including my 401K plan just to make ends meet! What kind of gig is that? How can an insurance company promise coverage and not deliver? My financial position has been destroyed because of it and I wound up filing for bankruptcy - to anyone who reads this you can't count on Aetna paying you.


Insurance USA , USA 5.8 127.0 210 210 Aetnas history is to Deny Deny Deny first until patient dies OR files enough appeals to prove they will not go away.This should be considered illegal and criminal and prosecuted
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