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Aetna

Aetna is one of the leaders in health care and dental pharmacy, providing many kinds of long term and care benefits to all the customers. The main aim of the company has always been to provide health and financial benefits to all its clients. Benefits can be provided to all people, with the help of safe and easy access, along with cost effective, high quality health care services to all the customers, in order to protect their finances from the different health related risks. We have a dedicated team of people, who help people in the achievement of health and financial security. There are around 50 states, to which Aetna is said to be providing health related benefits, along with providing them with enough resources so that they are well informed about the health related problems. Our main aim has always been customer satisfaction, with the help of our large number of innovative products, along with health care benefits. Aetna has a rich heritage of 150 years, and will soon be a leader with a large number of doctors, hospitals, patients, and public officials, taking care of the public health system.

Aetna Ratings

  • 1.6
    coverage
  • 2.2
    cost
  • 1.3
    service
  • 1.2
    claims
  • 1.6
    overall rating

Based on 210 review – 1 is lowest, 5 is highest

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Health Care
Health and dental plans are often placed under the health care facilities, and are usually offered on a risk basis as well as employer-funded basis. In case of risk basis, the company assumes most of the responsibility, of the health and insurance, whereas in case of employer –funded basis, the sponsor is under an administrative services contract, and assumes majority of this risk.

Group Insurance
Group Insurance refers to a renewable kind of contract, in which the amount that is required to be paid may be fixed or linked to the wage level of the individuals. There is a special kind of insurance that is referred to as a Group disability insurance that provides employee income replacement benefits, for short term as well as long-term benefits. There are many insurance companies that provide long term and custodial care benefits in a nursing home, adult care homes as well as in home settings.

Large Case Pensions
Large Case Pensions are known to be managing many retirement products that are primarily meant to provide you with benefits, and of contribution plans. There are contracts that provide you with non-guaranteed as well as guaranteed investment options, with separate account products. There are many health care products, that are fully insured and self-funded, that includes HMO, PPO, and Pharmacy, Vision, and all the health plans that provide you with reimbursement programs. On 31st March 2006, there Aetna was able to cover as many as 15.4 million medical members. There is also a dental coverage of 13.3 million members, providing insurance against group life and accidental death and personal loss, along with long term and short-term disability.

Aetna Products and Programs:
There are a large number of products and programs that are offered by Aetna, that is mainly aimed at improving the quality of health care, disease management, patient safety programs, and other kinds of information that is related to disability. We provide all our customers, access to a number of health care tools, that are quite easy to understand, and can also help you in making better decisions relating to all your health care and financial well being. We are the first health insurer who forms a consumer dedicated health plan, and continues to lead the way with the help of a number of products that include HAS, HRA and RRA options. All these benefits are provided to our customers in around 50 states, with the products targeted to small mid sized and large multi site national employers.

More About Aetna
Aetna is a diversified, health benefit Company that is known to be providing a large number of traditional and consumer related health products, along with a large number of medical facilities that includes medical, pharmacy, health, group life and long-term medical health. The company had issued its first medical insurance life policy in the year 1850, after thirty years of coming into business. It was in the year 1996 that Aetna merged with US Healthcare, and became one of the eleven companies to be earning a 100% score on the Human Rights Campaign Corporate Equality Index in 2002.This was also maintained in the following years of 2003 and 2004.

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Aetna

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Everything is Denied

 by Anonymous
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They have denied radiological services for a stress test and denied anesthesia for a surgery. I guess that I was supposed to have surgery without it. They also denied physical therapy following surgery. It didn't seem to matter that I could not use my arm.


no discount

 by Anonymous
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Despite using an in-network-provider, Aetna refused to negotiate a reasonable discount. The bill without insurance was $5,500. The bill with insurance and an in-network-provider was $5500.


Refused

 by Anonymous
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Aetna has very poor customer service. Their website sucks too. They keep refusing my request to see a specialist.


Poor Customer Service

 by Anonymous
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I can't believe the substandard customer service Aetna's people deliver. After being ill for an extended period of time and running up quite a few expensive doctor bills, I got several notices in the mail that my bills weren't being approved by Aetna. I couldn't understand why the bills weren't covered because my policy clearly indicated that my doctor visits should have been covered. I had to place five, long, drawn-out, irritating phone calls to the company before I finally got the entire mess rectified. It seems that some computer error was responsible for the inappropriate denial of my claims. Why couldn't Aetna figure that out the first four times I called them? I spent so much time on the phone and aggravated, I am surprised I am not sick just from being so stressed out!


No Prescription Coverage

 by Anonymous
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I just tried to pick up 5 prescriptions that I needed. The total cost: $500! I thought it had to be a mistake. I pay for a pretty decent PPO plan from them. I called Aetna SRC's help number and they assured me that there was no mistake. In fact they HAD given me a discount. A discount of $40! I pay you over $150 a month.


No Coverage

 by Anonymous
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After paying all the bills for my surgery, I got another bill in the mail from the hospital. All my 'Explanations of Benefits' matched and yet another large bill arrived that they wanted paid in 10 days. I called Aetna three times before someone would call the hospital. After they talked to the hospital, Aetna decided that they had overpaid and seemed grateful that the hospital caught the error. So guess who gets stuck with the bill?


useless

 by Anonymous
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They failed to pay various doctor visit bills, lab tests, etc. My husband got so sick of calling them. He probably spent 20 hours on the phone with them over a few months. We're ending up paying the bills ourselves anyway.


Little Coverage

 by Anonymous
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I have filed two claims, one of which was only for $56 and they refused to pay either. The other claim was for only $80. Aetna paid out $13.92.


Cover Nothing

 by Anonymous
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If you call Aetna to ask if they cover tests they will say yes, but when you have a routine test like a mammography they will then deny the claim.


No Coverage

 by Anonymous
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Our plan clearly states that they are supposed to cover immunizations at 100%, yet they constantly come up with excuses for why they shouldn't have to pay.


Insurance USA , USA 5.8 127.0 210 210 Aetnas history is to Deny Deny Deny first until patient dies OR files enough appeals to prove they will not go away.This should be considered illegal and criminal and prosecuted