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Outstanding - 21st Century Insurance Review

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21st Century Insurance

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21st Century Insurance

4.8 Overall Rating by

Outstanding

I was in an indoor parking garage. My car got totaled on the side from someone who hit me and ran. I called 21st Century the service was outstanding. Their help point repair facility here in town could not get to my repair for 2 weeks so the lady said there was another one 40 miles away in Grand Rapids. I contacted that repair facility and they transferred the repair claim from the first facility to there's. They had even scheduled a Enterprise car rental in my town. They contacted Enterprise for me and transferred everything for me. I have broadened coverage, so I don't have to pay a deductible since I was not 50% or more at fault. The claims adjuster was very swift with getting everything done and my rental car waiting for me at the repair facility 40 miles away from me. I basically had to do nothing, but make one call to the call center to report the claim and one call to the second repair facility and they all worked together so it was very easy.

4.0 Coverage
5.0 Cost
5.0 Service
5.0 Claims

21st Century Insurance Ratings

  • 2.6 coverage
  • 2.2 cost
  • 1.8 service
  • 1.5 claims
  • 2.0 overall rating

Based on 197 reviews - 1 is lowest, 5 is highest

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