New Folsom, CA, facility features live chat and phone support with an array of licensed agents
Sunnyvale, Calif. September 9, 1999– eHealthInsurance.com, the only website that offers online applications for multiple health insurance companies, today announced the opening of its new, full service 19,029-square foot Customer Service Center in Folsom, California. The new center is designed to accommodate over 150 licensed insurance agents who will answer thousands of customer inquires via phone, fax, e-mail, and the Internet. Customers can contact the center toll free at (800) 977-8860.
“The eHealthInsurance Customer Service Center expands our ability to provide the easiest and best customer experience for buying health insurance.” said Robert Hurley, VP of the new eHealthInsurance Customer Service Center. “Our highly experienced customer service professionals provide a wide range of services to customers from assistance in choosing a health plan to completing their enrollment.”
Integral to the facility’s efficiency are state-of-the-art Lucent ProLogic Elite telephone systems, allowing customer calls from specific area codes to be routed directly to the agents who can best assist them. Also, the Customer Service Center offers real-time online customer service assistance for Internet customers. At the click of a button, customers can initiate an interactive conversation with licensed agents and get immediate answers to all their health insurance questions without having to disconnect from their Internet connection.
“I am unbelievably impressed with eHealthInsurance.com’s excellent customer service.” said Sachin Deshpande, a satisfied eHealthInsurance.com customer. “I knew so little about health insurance. The agent clearly answered all of my questions and proactively followed up to ensure I had gotten the health coverage I needed. I am referring the service to many of my friends.”
eHealthInsurance.com is the consumer’s personal health insurance advocate.” said Vip Patel, founder and CEO of eHealthInsurance.com. ” The Customer Service Center plays a critical role in ensuring each customer gets the best health coverage they need. It enables us to achieve our 100% total customer satisfaction goal.”
eHealthInsurance.com offers consumers free quotes from a selection of leading health plans and guarantees the best price for those health plans. Customers can also easily compare the benefits of each plan and find out if their doctors are included. All information and health insurance options are provided in an objective, unbiased manner empowering the consumer to make an informed choice.
Capitalizing on the extensive reach of the Internet, eHealthInsurance.com’s audience is largely comprised of owners and employees of small businesses, the self-employed (i.e. consultants, etc.), service industry professionals (e.g. real estate agents), and recent graduates. This group also includes employees of companies that may not offer health insurance benefits.
eHealthInsurance.com is currently licensed to sell health insurance in states representing 80% of the US population and plans to cover the entire US by the end of 1999.
Founded in 1997, eHealthInsurance.com (www.ehealthinsurance.com) is the leader in online sales of health insurance, and the only website that offers online applications for multiple health insurance companies. Its proprietary technology was responsible for the nation’s first Internet-based sale of a health insurance policy. eHealthInsurance.com is funded by Kleiner Perkins Caufield & Byers (KPCB) and Weiss, Peck & Greer. The management team and board includes former or current executives of Healtheon, Pacificare, Foundation Health, Aetna, United Healthcare, Lincoln National, MetLife and other companies in the field.
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