Duck Creek Technologies Selected by Esurance for Web-Exclusive Insurance Environment

BOLIVAR, MO — June 10, 2003 — a provider of product management software and services to the insurance industry, today announced that the Example Platform (Example Authorв„ў, Example Serverв„ў), has been selected by Esurance, a leading online auto insurance company.

Esurance utilizes the Duck Creek solution to provide rates to its customers. The solution is currently in use in Arizona and Missouri, and is on track for expansion to include Esurance’s remaining 13 states, with Illinois, Maryland, Ohio, and Pennsylvania scheduled for release by early summer, 2003.

“Once at the Esurance Web site, customers provide their personal information so that we can provide rates and rate comparisons. Because our front-end has to be customer-focused in terms of ease of use, we have to rely on sophisticated technology to get accurate rates. However, this technology also has to integrate effectively with our back-end systems and underwriting practices,” commented Chris Henn, Esurance’s Senior Vice President, Insurance Operations. Henn continued, “Duck Creek’s solution does just that, supporting our process integrity without sacrificing customer convenience.”

Esurance’s CIO, Phil Swift, concurred, “In terms of our technological needs, Duck Creek is a seamless fit, allowing our insurance operation greater control and flexibility over rate determination, while also supporting a superior customer experience.”

Wendy Corman, Duck Creek’s Vice President, Business Development, noted, “Esurance is a great example of an innovative business leveraging the Internet for its full potential. Their approach clearly demonstrates the changing face of insurance sales and service. We are excited that Esurance has chosen Duck Creek to be part of their strategic technology platform.”

About Esurance Inc.

Esurance Inc., a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive prices.

Through Esurance’s Web site,, customers can get instant auto insurance quotes, view comparison quotes, buy an Esurance policy, and print their proof of insurance card— all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating Esurance’s commitment to improving the entire auto insurance process from quote to claim.