Auto Insurance Claims Processing: Where the Rubber Meets the Road

VISTA, Calif., Sept. 1 /PRNewswire/ — How quickly and effectively your automobile insurance company handles your claim is the moment of truth when it comes to the quality of your insurer. When service and efficiency come together, it’s indeed where the rubber meets the road.

Unitrin Direct Automobile Insurance recently made a major investment in a new Information Technology system, called NSolutions by N’Site, to streamline the process for property damage claims. “We’re committed to simplifying auto insurance and our new IT system helps us do that by taking the complexity out of claims processing,” said Brian Crumbaker, Unitrin Direct senior vice president, operations and claims. “The system manages every aspect of a claim in real time so we can get our customers back on the road quickly.”

By automating Unitrin Direct’s workflow, the NSolutions system gives claims representatives the information they need at their fingertips. “This is our primary tool in managing auto damage claims. The N’Site technology gives our representatives fast, easy access to all the data they need to make key decisions on a claim, from the first notice of loss, to towing, rental car coordination, appraisals, repair status and total loss handling,” said Joseph Colangelo, assistant vice president, field claims. “We maintain one-on-one personal contact with our customers through the course of their claim and now it’s even easier for us to help our customers put the inconvenience of a loss behind them.”

The N’Site program runs on Microsoft’s.NET OS, so it was easy to integrate with Unitrin Direct’s system. “Our NSolutions program is a simple yet effective way for Unitrin Direct to connect, communicate and work with their claims partners, and we’re pleased how efficiently the process is working for them,” said Sabrina Hightower, N’Site senior vice president of software solutions and lead for the Unitrin Direct integration project team. “We’re looking forward to working further with Unitrin Direct as we expand our technology solutions.”

Giving its customers excellent service is important to Unitrin Direct. The company also strives to save customers up to 20% or more on their car insurance rates when they switch. Unitrin Direct can provide an online auto insurance quote in minutes at People who prefer to speak with someone to get a car insurance quote can call (800) 642-5254 to talk with a knowledgeable, licensed agent.

About Unitrin Direct:

Unitrin Direct is dedicated to simplifying auto insurance with the right balance of competitive rates, stability, service and innovation. As a subsidiary of Unitrin, Inc. (NYSE: UTR), in Chicago, Unitrin Direct is part of a Unitrin family of companies that has six million policyholders and $9 billion in assets. The Unitrin Property and Casualty Insurance Group is rated “A” (excellent) by A.M. Best Company, a leading provider of financial information for the global insurance industry.

Unitrin Direct offers affordable automobile insurance in Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin.

About N’Site Solutions, Inc.:

N’Site Solutions, Inc. ( is a provider of web-based, scalable and customized vendor management technology, claims processing solutions and outsourcing services, primarily to insurance and insurance service companies. Founded as a traditional call center operator in central Iowa in 1996, N’Site now provides advisory, outsourcing and technology solutions, helping clients maximize customer service, reduce expenses and improve productivity.

Unitrin Direct

Alison Jackson, Marketing Manager of Unitrin Direct (West Coast), +1-760-597-4687, [email protected], or
Joseph Colangelo (available for interview), Assistant Vice President, Field Claims of Unitrin Direct (East Coast), +1-610-276-3901, [email protected]