Aetna U.S. Healthcare To Create State-Of-The-Art Operations And Medical Management Centers In Each Of Its Six Geographical Regions

HARTFORD, Conn., October 14, 1996 — (NYSE: AET) Aetna U.S. Healthcare recently announced the location of the state-of-the-art primary operations centers and medical management centers in each of its six geographic regions to serve its 14.1 million health members.

The move is part of a company-wide restructuring emphasizing a regionalized approach designed to enhance customer service, maintain a competitive cost structure, provide consistent medical management services and achieve our growth objectives.

“The integration of the Aetna and U.S. Healthcare operations and medical management functions is critical to our ability to achieve consistency and quality in our service levels to customer, members and providers,” said Joe Sebastianelli, co-president, Aetna U.S. Healthcare. “By combining the best practices of the Aetna and U.S. Healthcare, we can now more effectively position ourselves as a truly national managed care organization offering comprehensive managed care products and services at an affordable cost.”

The locations for the six primary operations centers are Hartford, CT; Blue Bell, PA; Greensboro, NC; Arlington, TX; Westerville, OH; and Fresno, CA. The medical management centers will be located in Middletown, CT; Blue Bell, PA; Atlanta, GA; Dallas, TX, Richfield, OH; Chicago, IL and Walnut Creek, CA. Several of the primary operations and medical management centers will be supported by satellite and back-up centers.

The locations were selected because of their proximity to large concentrations of customers, the availability of highly skilled workers, and in the case of the medical management centers, for their proximity to prominent academic medical centers and skilled medical professionals.

In all locations, Aetna U.S. Healthcare will use advanced technology to complete functions including claims processing, members and employer services and provider payments. The medical management centers will house such functions as disease management, member health management and quality assessment.

The transition to each state-of-the-art facility is expected to take 18 to 24 months to complete. During this time, Aetna U.S. Healthcare will determine its employment, space and technology needs at each location. At the same time, the company will be constantly monitoring service levels, to ensure that optimal performance is being maintained.

Aetna U.S. Healthcare is the nation’s leading managed care organization, providing a variety of managed care and indemnity products to 14.1 million members nationwide. The company also offers self-insured and other employers an array of managed care services, including workers compensation managed care and coordination and administration of multiple health plans for multi-state employers. In addition, Aetna U.S. Healthcare provides quality measurement and improvement programs and data analysis for providers and purchasers of health care.

For more information about Aetna Inc., please visit the company’s website at