AAA Agreement Provides Additional Tow Management Solutions

Orlando, Fla. – 8/5/2003

AAA is aiding its affiliated towing businesses by providing access to industry-specific towing communications and management systems on the most favorable terms in the industry.

Under a new agreement effective in June, Service Stations Computer Systems, Inc. (SSCS) is providing tow management products to AAA/CAA clubs and their affiliated road service providers at special AAA/CAA pricing.

The company’s Digital Dispatch product provides call taking, dispatching, two-way text messaging, storage lot inventory, driver scheduling and a bookkeeping interface that produces driver/mechanic commissions, inventory control, repair orders, customer follow up, AR, AP and Profit & Loss, all via the Internet. Since all of the data is stored on Digital Dispatch’s system, customers are not required to have their own server and only need a personal computer meeting minimal technical requirements.

The software programs provide several report types, including motor club call tracking, accounts receivable invoicing, driver schedules and storage lot inventory. Digital Dispatch also accommodates advanced towing communication technologies, such as GPS-equipped pagers that transmit data to and from mobile data terminal-equipped vehicles. Through the use of Digital Dispatch technology, towers have a complete mobile dispatch and spotting system, regardless of operation size or vehicle types. SSCS also provides online and classroom training and 24/7 system support services.

SSCS is based in Salinas, California. Its president and founder Kerry Lugo has been involved in the tow business for 35 years, including 34 as a AAA tow provider with the California State Automobile Association. Lugo has also been in the software business for more than 22 years.

Lugo said, “The entire team at SSCS is excited to be recognized as a AAA Automotive preferred supplier and offer its products to AAA/CAA affiliates. I have had the pleasure of being associated with AAA since 1969, and have gained the knowledge necessary to develop Digital Dispatch and interface the product with D/2000; AAA’s proprietary call receiving and dispatch system.”

“Using Digital Dispatch’s powerful technology tools, AAA/CAA road service providers can increase efficiency, improve accuracy and derive meaningful management information that leads to higher customer satisfaction,” said Margaret Pittelkow, managing director, AAA Automotive.

“AAA’s relationship with SSCS will help our service providers acquire the best-available technologies at attractive prices, that are compatible with D/2000,” Pittelkow said.

AAA-affiliated service providers have access to a wide variety of business benefit programs, including discounted equipment and uniform pricing, special financing rates and fuel prices, as well as access to specialized training and safety updates. More information about the AAA business benefit programs can be viewed on the Internet at

As North America’s largest motoring and leisure travel organization, AAA provides more than 46 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, AAA has been a leader and advocate for the safety and security of all travelers. AAA clubs can be visited on the Internet at

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