Unitrin Direct Expands Online Claims Service


Contact: Alison Jackson of Unitrin Direct, +1-760-597-4687, [email protected]

VISTA, Calif., Dec. 6 /PRNewswire/ — Unitrin Direct, a popular auto insurance provider that offers a combination of affordable coverage and outstanding personal service, has added a new feature to its website that makes it even easier for policyholders to track claim information.

A few clicks in the “Manage Policy” section at http:// www.UnitrinDirect.comprovides a line-by-line financial accounting of a customer’s claim, including medical compensation and payment status.

“This is one of many ways Unitrin Direct is using technology to enhance the customer experience,” said Sean Sullivan, vice president of claims. “With this feature, our policyholders can easily get the answers they need in real time.”

Along with its commitment to offering outstanding low cost auto insurance, Unitrin Direct is also dedicated to implementing environmentally friendly business practices. That’s reflected in the new, expanded claims service, which saves paper by giving customers up-to-the-minute information electronically.

“Providing specific claims information online is not only quicker and easier for the customer, it also promotes a healthier environment,” said Tim Bruns, senior vice president of operations. “As a growing company in the 21st century, that’s very important to us.”

During the past year, Unitrin Direct has taken other steps to make it simpler for a consumer to do everything from getting an online auto insurance quote and researching discounts to managing their affordable car insurance policies. One of the most popular was the introduction of Virtual Hold Technology, a cutting-edge call processing system that has dramatically reduced the time customers spend on the phone.

The company’s innovative use of technology has helped reduce operating costs, allowing savings to be passed on to drivers looking for affordable car insurance. Customers who switch to Unitrin Direct save an average of $303.*

About Unitrin Direct

Unitrin Direct is dedicated to providing its customers with outstanding service and quality coverage at competitive prices, making auto insurance simple by offering people the choices they want with the convenience they deserve. Unitrin Direct insurance is underwritten by Unitrin Direct Insurance Company and by Unitrin Direct Property & Casualty Company, which are rated “A” (excellent) by A.M. Best.** Unitrin Direct is part of a Unitrin family of companies that has over six million policyholders and $9 billion in assets. Unitrin Direct offers affordable auto insurance in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin. To get a free auto insurance quote, log on to http://www.UnitrinDirect.comor call (800) 642-5254.

*Average savings based on new customers who reported a savings between

March and June 2006.

**The Unitrin Property & Casualty Insurance Group has $3.5 billion in

admitted assets, $2.3 billion in liabilities and required reserves,

$1.2 billion in surplus and $394 million in paid up capital.

SOURCE Unitrin Direct

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