The Progressive Group of Insurance Companies has been named to the “InformationWeek” 500 – a top 500 ranking of the nation’s largest and most innovative providers of information technology – for the seventh consecutive year. The company ranked 200th on the list.
“We’re thrilled that our commitment to developing and deploying technology that makes car insurance easier to shop for, buy and own has been recognized by `InformationWeek’ for the seventh year in a row,” said Ray Voelker, chief information officer, Progressive.
Progressive was honored for world-class customer service initiatives on its Web sites – progressive.com, progressivedirect.com, and driveinsurance.com – recognizing the launch of several innovative, easy-to-use, time-saving features including:
— TickerPlus(SM) – A unique tool that builds on Rate Ticker,which shows Progressive’s rates side-by-side with those ofother top auto insurers. TickerPlus takes rate comparisons astep further, allowing customers to view sample rates ofpeople like them, that is, people of similar ages, gender,with similar vehicle makes and models, etc.
— Online Glass Claims Reporting – An interactive visual toolthat allows customers to choose and manipulate the patternthat most closely resembles their glass damage.
— Talk to Me – An online customer service feature that usesVoice Over the Internet Protocol (VoIP) technology to allowshoppers who have questions about their online quotes to clickon an icon and talk to a representative over the Internet orhave a representative call them directly.
— Agent Locator – A feature that allows customers to search forlocal independent agents by entering their ZIP code or byselecting the type of insurance they’re interested in.
For the past 18 years, “InformationWeek” has tracked some of the country’s best-known companies and spotlighted those that have information technology teams that work to improve processes, increase efficiencies, connect with customers, measure effectiveness and embrace innovation. “InformationWeek” gathers in-depth information directly from companies about how they approach and prioritize their IT investments.
“The ‘InformationWeek’ 500 honors today’s leading companies that set the benchmark for business technology strategies and projects,” said Fritz Nelson, publishing director, “InformationWeek.” “The companies on our list are some of the most innovative users of technology.”
Progressive is always looking for innovative ways to re-invent the online customer experience to make it easy for people to shop for and buy insurance. Progressive was the first major car insurer in the world to introduce a Web site (1995), first to sell auto policies real-time online (1997) and first to give its customers online access and control of their policies via a customer service site (1998). In March of 2003, Progressive clinched a spot on the coveted Fast Company magazine “Fast 50 Champions of Innovation” ranking thanks to progressive.com’s Rate Ticker.
The Progressive Group of Insurance Companies, in business since 1937, ranks third in the nation for auto insurance and number one for motorcycle insurance based on premiums written and provides drivers with competitive rates and 24/7 in-person and online service. The products and services of the Progressive Direct Group of Insurance Companies are marketed directly to consumers by phone at 1-800-PROGRESSIVE and online at www.progressivedirect.com through the Progressive Direct(R) brand. The products and services of the Drive Group of Progressive Insurance Companies are offered by more than 30,000 independent insurance agencies and online at www.driveinsurance.com through the Drive(R) Insurance from Progressive brand. The Common Shares of The Progressive Corporation, the Mayfield Village, Ohio-based holding company, are publicly traded at NYSE:PGR. More information can be found at www.progressive.com.