21st Century Insurance (NYSE:TW) announced today that Michael Ray, an executive with extensive insurance and technology experience, has been appointed Senior Vice President for Customer Processes for the company.
“Using technology and process improvement to further enhance our customers’ experience and reduce operating costs is a key strategy for 21st,” said Bruce W. Marlow, President and CEO of 21st Century Insurance. “Michael will have responsibility for our Information Technology resources and our New and Current Customer Service Centers, and we’re pleased to add a dynamic manager to support our growth plan,” Marlow added.
Before joining 21st, Ray’s experience includes 19 years with American Bankers (now Assurant) Insurance, based in Miami, Fla. His responsibilities included product development, marketing, IT, and customer service for both foreign and domestic businesses. Prior to Assurant, Ray worked at Marsh McLennon and Progressive Insurance. A licensed agent and a CPCU, Ray is also a chartered life underwriter and financial consultant.
Raised in New Orleans, La., Ray graduated from Tulane University with a double major in mathematics and economics and a minor in computer science. He earned a Masters of Business Administration from Harvard University.
“I’m excited to join the 21st team,” Ray said. “21st has unmatched dedication to customer service which is illustrated by the continued implementation of new technologies. With that focus, 21st is well-positioned to become the technology and service leader in the auto insurance industry.”
About 21st: Good people to call
Founded in 1958, 21st Century Insurance Group is a direct-to-consumer provider of personal auto insurance. With $1.3 billion of revenue in 2004, the company insures over 1.5 million vehicles in California, Texas, Illinois and six other states. Customers can purchase insurance, service their policy or report a claim at 21st.com or on the phone with our licensed insurance professionals at 1-800-211-SAVE. Service is offered in English and Spanish, both on the phone and on the Web, 24 hours a day, 365 days a year. 21st Century Insurance Company and 21st Century Casualty Company are rated A+ by Standard & Poor’s. 21st Century Insurance Company, 21st Century Casualty Company, and 21st Century Insurance Company of the Southwest are rated A+ Fitch Ratings.
21st Century Insurance Group is traded on the New York Stock Exchange under the trading symbol TW and is headquartered at 21st Century Plaza, 6301 Owensmouth Avenue, Woodland Hills, CA 91367.