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USAA Contact

USAA Auto and Property Insurance

New auto and property insurance quote requests (Eligibility rules apply) 1-800-531-8080
Monday – Friday, 7 a.m. – 8 p.m. CT & Saturday, 8 a.m. – 7 p.m. CT

Mailing Address:
USAA
P.O. Box 659464
San Antonio, TX 78265

Claims 1-800-531-8222
Initial Loss Reporting – 24 hours a day, 7 days a week
Inquiries About Existing Insurance Claims

Best times to call:
Monday – Friday, 8 a.m. – 5:30 p.m.
All Continental U.S. Time Zones

USAA Ratings

  • 2.6
    coverage
  • 2.6
    cost
  • 2.1
    service
  • 2.1
    claims
  • 2.4
    overall rating

Based on 167 review – 1 is lowest, 5 is highest

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Mailing Address:
USAA (Claims Service)
P.O. Box 33490
San Antonio, TX 78265

Policy Service 1-800-531-8111
Auto and Property Insurance
(excluding new homeowners policy requests)

Auto insurance representatives are available 24 hours a day, 7 days a week

Property insurance representatives are available Monday – Saturday, 8 a.m. – 6 p.m.

1-800-533-4704

New Homeowners Policy Requests
Homeowners insurance representatives are available
Monday – Friday, 7 a.m. – 6 p.m.
Saturday, 8 a.m. – 4.30 p.m.
All Continental U.S. Time Zones

Mailing Address:
USAA
P.O. Box 659464
San Antonio, TX 78265

USAA Investment Management Company

Brokerage Information & Sales 1-800-531-8144
Monday – Friday, 7 a.m. – 8 p.m. CT
Saturday, 8:30 a.m. – 5 p.m. CT
Except on official holidays or when the NYSE is closed

Mutual Fund Information &
Sales 1-800-531-8448
Monday – Friday, 7 a.m. – 10 p.m. CT
Saturday, 8:30 a.m. – 5 p.m. CT

Mailing Address:
USAA Investment Management Company
Attn: USAA Brokerage Services OR Mutual Funds
P.O. Box 659453
San Antonio, TX USA 78265-9825

USAA Life Insurance

Life Insurance, Health Insurance, Annuity Sales and Service 1-800-531-8000
(210-498-8000 in San Antonio)
Monday – Friday, 7 a.m. – 8 p.m. CT

Mailing Address:
USAA Life Insurance Company
9800 Fredericksburg Road
San Antonio, TX 78288-0336

USAA Life Insurance Company of New York Service Center
9800 Fredericksburg Road
San Antonio, TX 78288-0336

USAA Financial Planning Services

Financial Advice Center 1-877-314-2255
(210-456-7900 in San Antonio)
Monday – Friday, 8 a.m. – 7 p.m. CT
Saturday 8:30 a.m. – 5 p.m. CT

Mailing Address:
USAA Financial Planning Services
10750 McDermott Freeway
San Antonio, TX 78288-0029

USAA Web Site Technical Support

Toll-Free 1-877-632-3002
24 hours a day, 7 days a week

USAA Home Office Mailing Address

9800 Fredericksburg Road
San Antonio, TX 78288

USAA Media Relations – Phone 210-498-0940

USAA Federal Savings

Banking Services 1-800-531-2265
(210-456-8000 in San Antonio)
Monday – Friday, 7:30 a.m. – 10 p.m. CT
Saturday, 8 a.m. – 6 p.m. CT

Lobby Hours
(210-498-7979 in San Antonio, Texas)
Monday – Friday, 8:30 a.m. – 5 p.m. CT
Saturday, 8:30 a.m. – 1 p.m. CT

Drive Thru Hours
(210-498-7979 in San Antonio, Texas)
Monday – Friday, 7 a.m. – 6 p.m. CT
Saturday, 8:30 a.m. – 1 p.m. CT

Mailing Address:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288-9876

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