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Whois

When it comes to auto insurance, there are a lot of choices. But, if you are a safe, responsible driver your goals are the same as ours: great service, professionalism, and a commitment to responsible drivers. Each member company of the Response Insurance Group specializes in insuring safe drivers, whose low risk helps keep all of our customers’ rates low. So, if you are a safe, responsible driver, there’s really only one choice — The Response Insurance Group of Companies.We proudly serve customers in more than 44 states. Our customers are our most valuable assets and they value their relationship with us — knowing that we give them the very best rates and service we can provide.

Our Commitment to Responsible Drivers

The Response Insurance Group of companies rewards responsible drivers with lower insurance rates. With some insurance companies, bad drivers unfairly drive up the rates of the safe, responsible driver. That’s why we insure as many responsible drivers as possible — so we can keep rates as low as possible. And, by working directly with the customer, there are no commissioned agents or brokers to pay.

Response Ratings

  • 3.0
    coverage
  • 3.9
    cost
  • 2.6
    service
  • 2.7
    claims
  • 3.1
    overall rating

Based on 14 review – 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System

A Solid Foundation

Our commitment to providing the best value and personal service is backed by solid financial stability. Direct Response Corporation, the parent company of the Response Insurance Group of companies, was initially financed by an investor group led by Morgan Stanley Capital Partners, the private equity unit of Morgan Stanley. Our founders include some of the most innovative and respected leaders in the insurance industry, including James Stone, the founder of several regional insurance companies in the northeast.

Our customers can be confident they are getting the savings and security they have earned through years of safe driving.

Dependable Service

Friendly, knowledgeable Insurance Advisors are available toll-free to provide fast, free price quotes or to answer questions. Claims Representatives are available 24-hours a day, 365 days a year, so claims can be handled quickly and efficiently — often right on the spot.

Our approved auto repair centers guarantee the repairs for as long as the customer owns the car. Our companies have been cited by various state insurance departments for our low level of consumer complaints and are regularly ranked at or near the top.

Professionalism

The Response Insurance Group not only insures responsible drivers — we hire responsible people.

Our employees are professional, knowledgeable and friendly. The Company’s officers and staff are drawn from some of the nation’s most preeminent insurance companies and other major corporations, and are experts in their fields. Together they direct a growing team of committed people at our Meriden, Connecticut headquarters and offices in St. Louis, Missouri, Melville, New York and Bellevue, Washington.

Innovation

Response has some of the most sophisticated, advanced technology and management systems available. Our customer service and technology infrastructures are state-of-the-art and fully adaptable to meet the future needs of our customers.

Response is one of only a handful of the thousands of insurers in the nation with the capability of serving customers both on the phone and the Internet. Our website, www.response.com, offers on-line quotes. And, once you are a Response customer, you can check your payment history, make payments through Account On-line, download forms and driver safety information, and much, much more.

And, not just car insurance…

We also want you to know that in many states Response is there for your homeowner and umbrella (liability) insurance needs as well. Through Response and our partners you can get some of the most affordable rates in the industry to round out your protection.

Special discounts are available when you use Response for all of your insurance needs. So, you can be protected from accident, injury and other claims in your car, in your home — or wherever you and your family may be.

Underwriting Companies

Policies underwritten by the following members of the Response Insurance Group of Companies

Connecticut Life and Casualty Insurance Company
National Merit Insurance Company
Response Indemnity Company
Response Indemnity Company of California
Response Insurance Company
Response Worldwide Direct Auto Insurance Company
Response Worldwide Insurance Company
Warner Insurance Company