Liberty Mutual Group is an Insurance company that was founded in Boston in 1912. The chief feature of this company is that it was able to stay away from the world of television and radio advertisements, and was able to maintain its marketing abilities. It has always been our aim to make the world a more safe and secure place to live in. Many of our innovative products have helped to reduce the injury, illness and disabilities that occur in the workplaces. Those people who are the member of this group are provided with a facility of discount, due to their status, as good education is considered to be one of the greatest signs of good insurance risk. Liberty mutual takes the next step, and relies on advertising within the accounts, in order to promote growth. Today, the company boasts of 39000 employees, with more than 900 offices around the world. There is also a hiring a large number of accounts executives, who are responsible of maintaining a good relation with most of the employees of the company. In the early part of 2006, it was number 39 on Equal opportunity magazines Top 50 Employers list.
More about Liberty Mutual Group
This is a Boston based group that has become the sixth largest property and casualty insurer, and has the business of private passenger automobile, that is based on 2004.It was in the year December 31,2005, LMG had $ 78.8 billion in consolidated revenue. The company has 102-nd rank on the Fortune 500 list of largest corporations of the United States. The group has been offering wide range of products that include personal automobile, assumed reinsurance, group disability and among other things fire and safety insurance. It was in the year 2001 and 2002, that the group was reorganized as a mutual holding company structure. There are three principal mutual companies of the group, that are known as Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company, and Employers Insurance Company of Wausau, and each of these companies are separate from one another. There are four strategic business units of the group, but none of the single units, contribute more than 30% of the net premium. Liberty Mutual has always been “helping people live safer, more secure lives.”
Our largest business segment provides the full line of coverage for many private passengers automobiles, homeowners and valuable possessions, through its own sales force in more than 400 offices throughout the United States, with two response centers, appointed by Prudential agents and the internet. The biggest source of new business is more than 9000 affinity group relationships that include employers, credit unions and other alumni associations.
Liberty Mutual’s Commercial market has been able to provide sophisticated risk, along with disability management and also risk transfer services. There is a national market that serves complex needs of many large companies and also Business Market, that serves the needs of middle market businesses, which provides full lines of insurance and also creative risk transfer products. We provide short and long term disability products and services for many large business houses. There are markets that offer a comprehensive array of captive services that includes rent-a-captive service that includes fronting, claims management, loss prevention and also underwriting.
The markets of Liberty Mutual Agency, consists of property and casualty insurance, that includes carriers distributing their products and services through many independent agents and brokers The following companies shall provide you with a comprehensive list of personal and commercial coverage’s.
America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Hawkeye-Security Insurance (North Central Region);
Indiana Insurance (Midwest Region), which also includes Go America Auto Insurance;
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Peerless Insurance (Northeast Region)
Wausau Insurance Companies (National)
We provide you with many kinds of specialty operations that include Liberty Mutual Surety and also Summit Holding Southeast, Inc.
We provide international services in 11 countries that include Argentina, Brazil, Chile, China, Colombia, Hong Kong, Portugal, Singapore, Spain, Thailand, and Venezuela. There are also international underwriters, which provide you with global specialty lines insurance and reinsurance through writes casualty, specialty causality and also marine energy engineering
We are required to behave with integrity, because there are many people who build their lives on our promises and trust us thoroughly, so that we keep our promises.
Dignity and Respect
We believe in treating all people with dignity and due respect. We can build long lasting relationships, only by treating our customers and each other with dignity and due respect.
Superior Products and Services
It has always been our aspiration to provide you with superior products and services at rates that are comfortable to the customers, and also allow us to make a reasonable amount of profit. It is through this shared commitment that helps us to create a culture of performance and growth.
Liberty Mutual raised my insurance cost about 30% Never had an accident or claim. When calling to find out why, my insurance went up even more over the phone because of my moving to a different address. This company really sucks.
Very Poor Experience
If I could give lower than a 1 on the review, I would. Avoid this company at all costs. A young driver hit me and was insured by this company. It has been a nightmare to even communicate with them. They pulled what I see others saying here that they could not reach the insured. Lies! He called them from the scene. Then they said that could not get the police report. Lies! I scanned it over. Then they claimed I refused a taped statement. Lies! I gave it immediately. I've tried to contact them almost daily and only get voicemail. On day 16 somebody finally returned my phone calls. The collision shop also called them and their calls were ignored as well. Even though their driver was ticketed at the scene and clearly at fault, they are now stonewalling and trying to get me to take the blame. I have never worked with anyone who avoids phone calls like this. Their voicemail say they will return a call in 24 hours, but then they never do. I have been handed off to multiple people and no one calls back. Where are they hiding and who is supervising these people? In an email, one manager said she left me many voicemails. Lies! I keep records. I received ONE call. They are unprofessional and ridiculous. Do not give them your money. Go with a quality insurance company. I use Geico, and their customer service is exemplary. Even during this time, I get a daily call from Geico, even if it is just to check in. They should teach Peerless how to run a company.
Very Bad Experience
I recently had an auto claim with Liberty mutual. This is not my insurance - but the other party\'s. The accident happened day before Thanksgiving 2013. It is January 23rd - and I still do not have the claim settled. They are very unfriendly on the phone and never get back in a timely manner. You always reach their voicemail & as instructed if you press \'0\' it takes you back to the same voicemail. Extremely bad experience; never had such an experience with an auto claim.
Asked my agent to have my payments come out in the middle of the month she didn't so my account bounced. Called and
Asked her again secretary said she would take care of it. Nope wasn't done. Then the neighbor tree came down broke
Our electric line called my agent. She couldn't help. That was at the beginning of November
Tree still in our yard. Now with the ice storm more branches are coming in our yard.
Made the mistake calling her on Sunday she asked if I ever called other agents on there phone. She wasn't happy sorry things happen not between business hours. But this is life if you don't want to be busy DON'T be in insurance!
And I told her yes in fact two agents came out at 12:30 in the morning.
No the service is not the same. I must say very disappointed with liberty mutual I'm going to call my last insurance agent!
Yep you failed.
Home Insurance Robbery
We insured our home in the middle of the housing market crash. We started in 2006 with a premium of $1,262. Then, when the home values continue going down, the premium started to go up! In 2007=$1,453....up again in 2008=$1975 (this year we filed a claim due to the big storm that destroyed the tree-house), then in 2009=$2,201....and in 2010=$3221!!After filing a complaint to the Insurance Bureau, we received around $1500 back. Please, don't use it!
We have had this crap company for over a decade. They are so inefficient that they have taken MONTHS to settle. They call in adjusters from places so far away that they have not the slightest idea of building costs or needs in the north east. In our last claim, it took 8 months to settle and we had five adjusters!
Wrong Name, Wrong Address
I insured two condos, two cars, and my house all with Liberty Mutual. I was in the process of deeding one of the condos when we had a water pipe break. My mailing address for all of the policies has always been in Oceanside, but somehow the agents got confused. They made out the checks to cover the damages to my son and mailed them to the wrong address. He did not realize what they were for and deposited them into his account. When I complained to Liberty Mutual about the mix up they were unwilling to do anything to rectify the situation since from their perspective they had fulfilled their obligations.
False Statements, Denial Of Claim
I was rear-ended by one of their insured. The liability was 100% clear. They denied payment of my car claiming that their insured told them I may have had previous damage on my car. They never inspected my car, but had me submit pictures of my own car to them. They did inspect their insured\'s vehicle to make sure her damage matched the damage caused to my car. I submitted pictures of their insured\'s vehicle to them as well. The damage was very obvious. In their phone message to me when they denied the claim, they said their insured\'s vehicle did not have any damage in the front of her vehicle! In view of the pictures I have of both vehicles, clearly showing the damage to both cars, it flat-out is a lie that their insured had no damage or that I had previous damage to my car. Their conduct is unethical, outrageous and in bad faith.
Low Ball Total Loss
I purchased a full coverage policy for my car. Not long after, the car caught fire on the highway. A firetruck came, put out the flames. The tow truck towed it to a nearby shop. The shop quoted the damages in excess of $7,000. Liberty Mutual sent out their first adjuster, and promptly called me back to tell me they would cover about $900. I had to call and email multiple times before anyone ever called me back. A supervisor finally did call me back and promised to have a second adjuster come out. After about 3 weeks, a second adjuster dropped by the shop, but all he said was that he had to get a specialist to look at it. They both argued with the techs at the auto shop about the cause of the fire and finally settled on a factory defect. Liberty Mutual said that the verbiage of the policy limited them to only fixing the damage from the fire, not the mechanical breakage. They paid out $2,800 and I promptly dropped them as my insurance.
Liberty Mutual just dropped us. we've been paying our premiums for 25+ years of paying premiums and we've had no claims. Last year, they also raised our auto insurance rate by 30%.