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Reviews

American Family Insurance

2.0 Overall Rating by

Low-Ball Estimate

During a heavy wind storm, my backyard fence and gazebo got destroyed. I called my adjuster and explained to him the situation. He asked me to sent the photographs of the fallen fence and gazebo. As per his request, I had emailed him all the information. Without coming physically to check on site, he comes up with a misleading calculation. I had paid closer to $2,000 for the new fence without a gazebo! When I called him to complained about his unfair compensation amount, he came up with lots of stupid reasons to defend his calculation. While the conversation was going on and I was trying to point out his mistakes, he hung up on me and didn't even called back to justify his calculation.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

American Family Insurance Ratings

  • 2.8 coverage
  • 3.0 cost
  • 2.4 service
  • 2.2 claims
  • 2.6 overall rating

Based on 63 reviews - 1 is lowest, 5 is highest

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