American Family Insurance is a registered trademark of American Family Insurance and is not affiliated with nor does it endore or sponsor, the content of this webpage or InsuranceUSA.com. Trademarks referring to specific providers are used by InsuranceUSA.com for nominative purposes only: to truthfully identify the source of hte products about which information is provided. Such trademarks are solely the property of their respective owners

Reviews

American Family Insurance

1.0 Overall Rating by

Awfull Experience

One of American Family's customer's rear ended my car. The adjuster was rude and did not want to help in any way to resolve the claim. She kept telling me she had to get a hold of the owner of the car before she could proceed with the claim. This took 12 days! In the meantime I was told there was "nothing they could do" and that "by law there is no time frame the customer has in which to report the claim". I even talked to her manager and he was just as uncooperative. I know they do not want to pay out on a claim, but to drag it out even when there was a police report so that they can claim they did their due diligence is unacceptable. They should be ashamed of how they treat potential clients.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

American Family Insurance Ratings

  • 2.8 coverage
  • 3.0 cost
  • 2.4 service
  • 2.2 claims
  • 2.6 overall rating

Based on 63 reviews - 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System