Claims NightmareJul 16 2014
We have been customers for 14 years and recently had our first claim. We had water damage from a leaking toilet while away that flooded our basement. The claims process has been a complete nightmare. AAA gave us a low ball settlement which will only pay for half of our repairs. Their detailed payout was ridiculous, for example they are allotting us $11.18 to have our entire bathroom regrouted. We have been getting the run- around from the adjuster and our agent has yet to return our phone calls. We thought we were paying for piece of mind, but it turns out, we will be paying for half of our repairs (after deductable) out of pocket.