Allstate.com website adds new customer features

NORTHBROOK, Ill., — January 23, 2002 — Today, Allstate announced that it has enhanced its website with changes that make Allstate.com more convenient and easier to use.

“With an emphasis on providing a superior customer experience, we have redesigned the ‘Customer Care Center’ section on Allstate.com so that it is easier to navigate, more informative and includes even more self-service options for Allstate customers,” said Rich Heneberry, Allstate Assistant Vice President for Interactive Marketing.

GГіmezв„ў has ranked Allstate #1 for Relationship Services in their last three reports dating back to Winter 2000.

We have added more topics to the ‘Frequently Asked Questions’ section. In addition customers can link to their agent’s personal web page to email their agent directly from the Allstate.com site.

“Pay-by-check is a new feature on the site and with a new, simplified registration process, customers can let Allstate.com begin working for them,” continued Heneberry.

Allstate.com allows customers to manage their Allstate accounts with features like letting the customer view and request policy changes, check account status and pay premiums online (via check or credit card) as well as report a claim and monitor its progress through claim settlement.

“As more and more customers register for and use Allstate.com to manage their policies, we will continue to look for ways to improve and enhance the site’s services and features to ensure the customer has a superior experience,” said Heneberry.

The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer. Widely known through the “You’re In Good Hands With AllstateР’В®” slogan, Allstate provides insurance products to more than 14 million households and has approximately 13,000 exclusive agents in the U.S. and Canada. Customers can access Allstate products and services through Allstate agents, or in select states at allstate.com and 1-800-Allstate. EncompassSM and DeerbrookSM Insurance brand property and casualty products are sold exclusively through independent agents. Allstate Financial Group includes the businesses that provide life insurance, retirement and investment products, through Allstate agents, workplace marketing, independent agents, banks and securities firms.

FOR MORE INFORMATION:

Michael Trevino
Allstate Media Relations
(847) 402-5600