High Point Property and Casualty Insurance Company and its affiliates, one of New Jersey’s largest auto insurance carriers, has selected Client Letter, the document automation solution from Top Down Systems Corporation. Top Down, a leading provider of document automation software to the insurance, financial and utility markets, will allow High Point to streamline its customer correspondence processes due to its innovative and easy-to-use system.
Client Letter will be implemented in all customer facing business units. The first installation included the claims, call center and underwriting departments. Secondary rollouts will add the marketing and finance departments.
One of High Point’s key requirements was the maintenance and upkeep of templates and letters reside on the business side without a need for IT involvement, which Client Letter offers. An added benefit is that Client Letter will support High Point’s corporate e-initiative program by supplementing traditional mail services with email distribution.
“The product is so easy to use. It only takes a few clicks for users to create an on demand document for whatever issue they need to address,” said Carlos Martins, director, administrative services, High Point Auto Insurance. “The intuitive interface allows our business users to easily create, test and immediately produce letters. IT involvement is not required, which allows us to move documents quickly into production.”
Top Down Systems’ Professional Services Group (PSG) will be working with High Point to provide implementation and business process consulting services. PSG services involve helping clients define best practices, eliminate manual processes, reduce template inventory and define and implement quality assurance controls.
PSG will help High Point:
Analyze documents and workflow processes to optimize customer correspondence production
Create business logic and document workflow automation to eliminate manual processes and human error
Establish quality assurance procedures to ensure accurate form and content of customer communications
“We are thrilled High Point has chosen Client Letter as its customer correspondence solution to help them continue to meet service goals. Client Letter will allow High Point to dramatically reduce the number of templates in production and streamline their processes. We look forward to helping High Point achieve its business objectives through Client Letter and other business initiatives,” said Dennis Birke, president, Top Down Systems.
About Top Down Systems Top Down Systems specializes in customer correspondence and document automation solutions to financial, insurance, merchandising and utility markets. With clients producing over one million documents daily, Top Down Systems’ document automation solution, Client Letter, enables companies to derive increased efficiency and improved workflows for customer correspondence needs. It has been meeting customer correspondence needs for 30 years by delivering solutions that provide scalability and flexibility organizations need to be competitive. For more information, visit www.topdownsystems.com.