Carrier Differentiation Essential in U.S. Small Business Telecom Services Market

Due to the greater availability of telecom equipment and the rising number of vendors, small businesses now benefit from diverse options for voice, data, and Internet access solutions. This competition has been furthered by the emergence of cable operators and non-traditional providers such as the Internet service providers (ISPs) and stand-alone voice over Internet protocol (VoIP) providers. New analysis from Frost & Sullivan (http://telecom.frost.com), Trends in U.S. Small Business Telecom Services Market, reveals that revenue in this market totaled $49.5 billion in 2004…..

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