Customer Review - Unitrin

Climbing Thru the Passenger door

The driver at fault, insured by Unitrin, was cited. Unitrin assigned an adjustor (Kim) that I had difficulty dealing with. She insisted I had to drive my vehicle because she did not want to pay rental fees. She did not care that the driver door would not open as a result of the collision and wanted me to continue climbing over the console from the passenger side. This also increased the back pain suffered in the accident. She had no problem with this issue or driving a car 200 miles to a medical appointment with a car out of alignment or having possible damage to the tire. My safety was a non-issue in her mind, only saving money mattered. She would not send me a copy of THEIR adjustors repair estimate, which was $250 higher than any other estimate I obtained at that time. I could not be reassigned to another adjustor. She demanded I deliver my car to the repair shop on a specific date, even though no appointment was scheduled and they could not start the work when she wanted. She attempted to give time quotas to the garage to obtain parts and well as perform the repair. She wanted to argue about everything. It is a very unpleasant experience. This company is very distasteful and we are just beginning. Perhaps they could read up on the definitation of professionalism and safety.