Customer Review - United Health Care

This insurance company is a scam

This company is a scam and a fraud stay away at all cost. This company has no customer service or claims paying organization. I started a six month process to have gastric bypass surgery with my Dr. United heath care pre-certified me for approval for this surgery if I meet certain criteria and went through a six month program with my Dr. After completion of the program it came time to schedule the surgery and United Heath denied my claim stating there was an exclusion on my policy for this type of surgery even though both myself and my Dr. called united to verify that this surgery was covered under my plan. After countless hours on the phone with rude united health representatives the best explanation that they could come up with was that the reps that my Dr and myself spoke with over 6 months ago were wrong and had given us misinformation about what was covered under my policy. They offered zero help or apology and were extremely rude and nasty to boot. They also refuse to let you speak to a supervisor and every time you call in you can never speak to the person you spoke with before you have to start all over from square one with a new representative. I am filing complaints with the better business bureau and my state's department of insurance....not that it will help me get my claims paid....but it's the only option available.