Customer Review - United American

Awful Customer Service and Worse Coverage

These frauds steal your money and treat you like a number. Do anything you can to get out of your contract with them. They took money out of my account TWICE without my approval, money that I did not owe them, after my premium was PAID!!! When I tried to get my money back, they claimed that they had no record of the transactions, and took 3 months to put it back. The customer service woman told me that if I didn't "calm down, she would have to disconnect me"! Calm down? When they had taken hundreds of dollars out of my account without me knowing about it? And then tried to tell me they didn't have RECORD of the money they stole? AVOID THIS COMPANY. They don't even have a real email address, and no list of providers on the site. I understand that mistakes happen, but a mistake happens ONCE. And if you make a mistake, as a company representative, you should apologize.