Customer Review - USAA

Are these phony reviews or something?

I see the masses of terrible reviews of USAA, and I'm puzzled.

in my 30+ years with USAA I've had maybe 10 claims (all auto, though I saved thousands switching my home from All State to USAA), and every single time the customer service guys went above and beyond to make sure I was taken care of.

I bank with USAA, and when my credit card number was stolen in Cancun they were ultra-fast figuring it out and reimbursed me for every charge I told them was not mine.

I trust USAA completely, and have never had anything like the bad experiences these people report - even as recently as last year.

Are they shills for Geico logging on and posting bad comments?