Customer Review - USAA

5.0
Overall Rating
by DrThwing
from Tennessee
vehicle 2007 Miata

Are these phony reviews or something?

I see the masses of terrible reviews of USAA, and I'm puzzled.

in my 30+ years with USAA I've had maybe 10 claims (all auto, though I saved thousands switching my home from All State to USAA), and every single time the customer service guys went above and beyond to make sure I was taken care of.

I bank with USAA, and when my credit card number was stolen in Cancun they were ultra-fast figuring it out and reimbursed me for every charge I told them was not mine.

I trust USAA completely, and have never had anything like the bad experiences these people report - even as recently as last year.

Are they shills for Geico logging on and posting bad comments?

5.0
Coverage
5.0
Cost
5.0
Customer Service
5.0
Claims

USAA Ratings »

2.8
Overall Rating
3.1
Coverage
3.0
Cost
2.4
Service
2.6
Claims

Based on 153 reviews - 0 is lowest, 5 is highest
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