Reviews - usaa - page 2 of 16
USAA Ratings »
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2.8
Overall Rating |
3.1
Coverage |
3.0
Cost |
2.4
Service |
2.6
Claims |
Based on 153 reviews - 0 is lowest, 5 is highest
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USAA Reviews »
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Overall Rating
by Troy DeRuise
from Slidell vehicle 2006 Crysler 300 |
Attention: Mr. Robert G. Davis
Attention: Mr. Robert G. Davis |
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5.0
Overall Rating
by KFH
from Seattle, WA vehicle Rental ORV |
USAA is simply the best.
Awesome insurance company! I have been with them for 32 years. |
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1.0
Overall Rating
by Anonymous
from Colorado vehicle 2010 Ford Focus |
Unprofessional and unethicalThe automotive totals adjusters are use unethical practices to take advantage of the customer. The information they provide is inaccurate but they insist that they are quoting the laws of the state as they push you to accept their low appraised value of your vehicle. The managers don't respond to concerns continued... |
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1.0
Overall Rating
by William Childress
from Corpus Christi, Texas |
Very poor serviceYou hear all these commercials on TV about how willing USAA is to serve military people, retirees, etc. I found that to be not true. I first had my experience with them when I was in the process of trying to buy a car last year (early 2011). When I applied, I was approved, then I get ready to sign the continued... |
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by Anonymous
from Korea |
poor customer contact.In 40 years of driving i can safely say USAA has the WORST customer contact imanginable! I sold a vehicle in DECEMBER and today got the cancellation for the ONE I AM DRIVING NOW! I am in South Korea and cannot get ahold of a soul. If it is discovered their people failed yet again i will be seeing a lawyer continued... |
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by Anonymous
from Georgia |
IncompetentAll I can say is that I am not and have not been impressed by USAA. Now, I am downright disappointed in their service. To make a long story short, after over two months and five phone calls later, I think I have finally had my old policy cancelled after merging my account with my husband's. Each phone continued... |
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by Anonymous
from kansas city vehicle house claim |
sucksI cannot believe how they do not care about customers. We had a very very difficult time with our hail claim when our house was clearly destroyed. Horrible. continued... |
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by Anonymous
from Louisiana vehicle 2007 Chevy Tahoe |
AWWWWESOMEI have been a USAA customer for more than half my life and everytime I need them they are there. I've not yet had to make a claim through my house insurance (thank the Lord!), however, making a claim with the auto insurance deptarment couldn't be more simple. I'm not sure why there are reviews rating continued... |
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by A SSG IN THE ARMY
from SAN ANTONIO TX |
BE CAREFUL WHERE YOU USE YOUR DEBIT CARD, USAA WILL NOT BACK IT UPI have been a loyal customer to USAA for over 3 years now. Recently on or around DEC 15 I checked my bank account statement only to discover that there was a $680.00 dollar charge that I did not authorize. So I call USAA and go through the agonizing recorded process just to get to speak to a rep. They continued... |
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1.0
Overall Rating
by Anonymous
from phoenix az vehicle 2010 chevy camaro |
They are aweful to deal with!My wife was in an accident with a usaa insured driver. They were horrible to deal with. They politely tried to convince me that that damage to my car was not related to the accident. They asked me to lie to the chevy dealership so they would fix it under warranty. Then when we did lie to the dealership continued... |
