Customer Review - State Farm

Non Renewal for a 15 years customer

I have been a customer of State farm Insurance in New Jersey for about 15 years. Along with Auto Insurance, I also have the Home owners insurance with state farm. I chose State farm a while back because of their proximity in Parsippany and cheaper rates among other companies. All seems to go well till I submitted a claim few weeks back. I had rear ended another car. There was minor damage to my car and other car.

This is the second claim I know of for the past 15 years as State farm customer. State farm claim agents on the phone tried to prevent me from filig the claim , repeatedly indicating deductibles etc., Most disappointing of all, in a week my Agent calls me to inform me in advance that Statefarm will not renew my Auto Insurance citing all the tickets I had for the past 5 years and that the "trend" of my Auto claims is alarming to them. This is by far most ridiculous reason considering, there are 2 claims in past 15 years. This is horrible way to treat a customer and branding someone as Insurance fraud.

If Medical Insurance company withdraws insurance because of increasing health claims based on age and all Insurance carriers selectively profiles their customer to unilaterally decide not to renew their long standing customers, what is the purpose of buying Insurance? To send a fixed sum into a black hole every month to support their huge offices and beaurocracy?

It is important for everyone to realize the dark side and the real business model behind State farm insurance. While I can easily find another insurance carrier, I will make it a point to educate all customers on State farm Insurance's wrong practices. I am also considering legal action around lack of Business ethic and accountability for their own line of Business.