Customer Review - SafeCo

Horrible Insurance Company

They continually raised rates when others would have lowered it, rude customer service, and we had to fight for three weeks to get our money back when we canceled. Another company is saving us $800 a year, so when we cancelled they were rude and said we'd have the check in 5-7 days. 14 days passed and there was no check, so we called to complain. The story changed then, and they said they wouldn't send it until 20 days after the transaction was cleared (it was 19 days at that point). We talked to a manager which they weren't going to allow until we got loud with them, then we had to send proof of payment even though it was on their website for the exact date, they then said it was being sent that day and we'd have it in 3 days max. Another week passed with no check. On the 25th day we finally recieved our money. I looked online and they had waited 5 days before issuing the check. Customer Service can't get any worse than that. Thankfully we never had to file a claim with them.