Customer Review - Response

Response is great until you have a large loss.

My car was stolen almost a month ago. My Response insurance claims examiner was less than helpful. She is familiar with how to process collision claims but when it comes to a theft she is admittingly clueless. I had to do most of the leg work and calling around on her behalf to help the Appraiser she hired to locate the lot they towed my car to. Everytime I needed to speak to her I would not receive a call back. I had difficulty getting her supervisor to call back and when she did it was obvious she didn't even listen to my message because she went rambling on about something that had nothing to do with the reason for my call. If that were not bad enough, my examiner told me she was going to call me right back to go over the pay off on my car since she completed her review but then she said she ran it by her supervisor and they have 30 days to "investigate". Investigate what? My car was found stripped and burned in another city. I have witnesses and finacial information proving that I was where I said I was and I shouldn't even have to go that far to prove that I am trustworthy but I did it to cooperate. I have not had a clear answer from them as to what they need from me or what they are after in order to conclude the "investigation" on my claim. All these years never needing to use my response insurance and the one time I need it I get tossed around and B.S.'d. Good luck getting your car paid for if you have a nice car and it gets stolen. They will come up with any excuse not to pay and really make you feel like a victum by calling and interigating your friends and family. I can't wait until this is all over but again, I get B.S'd around so who knows when that will be. Just thought I would pass along my bad experience. My friend and her mother that referred me are really embarrassed and are switching coverage to another carrier. I hope they lose more customers because we don't deserve to be treated this way.