Customer Review - Response

Great "Response" from this company!!!

After an accident, I was able to report it the same day at 11pm. The adjuster came to my vehicle at the shop within 36hrs, wrote a favorable and generous order. My car was done within a week and a half and Response overnighted a check so I could get the car the next day(at no cost). The agent also found out that I had rental car coverage that I was not aware of, and I was promptly reimbursed for rental expenses. For the last 25 years, I have always paid higher premiums for the so called advantage of having a local agent. We just changed to Response last year as our first experience with an offsite, centralized plan. I reported the claim to a very nice woman in Seattle, my agent was super in Conneticut, and the adjuster was a contracted local. I have NEVER gotten the prompt, quality service that I received with Response from any local agent. There was no fighting, arguing, or anything to this claim. It was just taken care of as soon as I reported it. And when renewal time rolled around, our premium increase was less than $100/yr for a 5K accident. Incredible! I will stay with this company forever!