Customer Review - Prudential

SHOPPING AROUND...WHERE'S THE TRAINING?

Since I live in NJ, the "agent" was from a company called High Point, contracted by Prudential for the area. I did an online quote with Prudential, an "agent" called me to supposedly, "see what he could do for me." I am a Soldier in the Army, I reside in NJ for the time being, but my vehicle and DL's is from another state. The "agent" told me that I needed to register my car in NJ and switch my DL's, even though I explained my situation that, I don't plan on changing anything. He stated he doesn't know any company that would cover me, given the situation. I have been in and covered in NJ for 2 years with the same stipulations. I have never been told this. The "agent" was rude, and obviously had no training. You do not tell someone what they need to do, you can suggest all day long. Even though I told him, he was the only person I heard this from, (I spoke to 3 before him), he gave a sarcastic laugh and said well I don't know what to tell you or how to help you cause it seems like you don't want to help yourself. No, I am not going to go through the hassle, given I am military and could be called away at anytime. My quote was in the range of $344-430 a month. But the insurance I pay now with the same criteria, mind you, is $157 a month. Idiot.

It did not stop there. I called "customer service", to make a complaint on the "agent", for the fact he left a nasty taste in my mouth, the "rep" said she would make a note of it and submit to higher. But she did not take a number, a name, or any kind of info for them to attempt to make this right. When I asked to speak to a supervisor, I was placed on hold. When she returned, she said the best I can do is send an email. What would you put in the email?
This is the email:

"A woman named -anonymous, called and had a complaint on account number- none, and is making a fomal complaint on- no name, you can reach her at- no number." What the hell is that? Who trains these morons? Those people are the best you could get? Your only as good as the people you allow to represent you, I never write reviews, I am always smiling, I would never do business with these companies. Take pride in your job and at least provide the service you are getting paid for, cause we all know that is the only reason why you get your tired beeps out of bed in the morning anyway. I provide a service to this great country, you can't even provide a service called dignity to yourself. This will be going higher up. BBB is one call away.