Progressive —
Dear Progressive Corporate and Investor Relations , I feel this letter be addressed to both as I was (before I sold ) a shareholder as well as a 10 year veteran customer of yours. Let me just tell you the story, I have had progressive for many many years as you would be able to see based on my file. My premiums have never been late as they have always been deducted from my checking account which was great as I didn’t really need to worry about my insurance being paid. However, last month I noticed that you didn’t debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received.
Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY?
Can honestly sit there and tell me that you had NO ONE available to simply pick up the phone and say “hey you are about to be canceled if we do not get that form back”. This is the biggest crock, I have ever heard, so let me just tell you what I did. Once I got off the phone, I called my broker and sold EVER SHARE from my trust that I owned in Progressive, I have never been so upset in my life over being treated like a number, so after I hung up with my broker, I called Geico, I explain to the agent what YOU GUYS did to me and they were more than happy to take me on as a client, they bend over backwards to help me in every way they could, in fact, before I left the office for the day they made sure that I was covered on the ride home, since I had not been covered by you.
Normally I am not one to complain about silly simple things, but I drove around uninsured, simply because one of your 24,638 employees didn’t take the time to make a phone call. I thought you needed to know, after all I was a very loyal customer for over 10 years, it’s just rather unfortunate that this had to happen, I will NOT be back nor will I ever recommend anyone to progressive. In fact I have every intent to share this story on line as well as in public to anyone who will listen, after if you have put me at risk, how many of your other customers are also at risk?
