Customer Review - Mercury

Homeowners policy "You'd bettor read the fine print".

Mercury refused to pay a claim when it was discovered that the policy holder owned a dog that a company representative determined was a "pit bull". The dog was a mixed breed, (a fact that any dog expert would attest to) and so I promptly wrote them a letter of objection arguing that Tanner, the dog in question, was in fact a mongrel by pure definition. In addition, I said I would testify to the fact that in my three years of working with this dog, he had never displayed any signs of aggression.

So, what happened? My client's daughter was walking Tanner (a playfully strong 80 pound lab bully mix) when his strength overpowered the leash hold of the dog walker (10 year old weighing 80 pounds). When Tanner paid an unwelcome visit to a neighbor's dog, a scruff broke out and the neighbor was bitten in the hand as he separated the dogs. The dogs were not injured but the neighbor got nasty, real nasty. He got a lawyer and filed a lawsuit claiming he would be out of work for 6 months and wanted to be compensated. He said the injury to his finger (it was his pinky) prevented him from using his keyboard to type.

In the end, Mercury paid the claim and then threatened to cancel the policy unless my client provided them with Tanner's death certificate. I stood there numb with disbelief while my panicked client was distraught over the prospect of losing her homeowner's insurance, complaining she could not afford to buy insurance from eight other companies that had quoted her higher rates, since this claim put a "black mark" on her record. I refused her request to euthanize (in this case murder) Tanner and told her I would find a rescue group to foster him for adoption. She was open to the idea. Two days later and for reasons I will never understand or accept, she took her marching orders from Mercury and handed them Tanner's head on a platter. She had him murdered and Mercury has thier death certificate. It's called breed discrimination and it's happening everywhere. If you have a large breed dog and you have the misfortune to be coverd by this company, keep your dog safe or it might be your dogs head they demand next.