Customer Review - Kaiser Permanente

2.0
Overall Rating
by Anonymous
from Oakland, CA

Worst Urgent Care Ever!

The ER is great. They have to be. You're inside their waiting room and need to be seen. But as soon as you get to urgent care...RUN!

Not only is urgent care mean, sloppy, and rude but they are getting paid for it.

When I went into the ER for heart palpitations, rapid heart rate, numbness in my left hand and legs, chest pain that still lasted for 6 hours, I was seen immediately.
Sadly it was a weekend afternoon so they shipped me to the Urgent Care unit to be seen sooner. Here I was sent to a doctor who told me there was nothing wrong with me and told me I had too much stress in my life. (I know for a fact I don't have stress--with school being out and only working 12 hours a week--yeah a week).

Moral of the story is that they booted me out, told me to go to walmart to get antacid and meditate more. Kaiser thrives on healthy people, and boots you out when you are sick. Kaiser=bad.

--going to a new doctor (thank God I have double coverage)

2.0
Coverage
2.0
Cost
2.0
Customer Service
2.0
Claims

Kaiser Permanente Ratings »

2.4
Overall Rating
2.8
Coverage
2.8
Cost
2.0
Service
2.1
Claims

Based on 24 reviews - 0 is lowest, 5 is highest
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