Customer Review - Kaiser Permanente

Pleased with Kaiser

I reluctantly switched to Kaiser from Blue Shield PPO because they were less expensive and covered 100% after a $250 in-hospital payment. I have five children and one was diagnosed with Type 1 diabetes and another was born at a Kaiser hospital. My experiences with them have really been great. The facilities in Los Angeles are brand new, great young doctors and residents from UCLA and USC. Kaiser is VERY convenient for families with children as blood tests etc. is all under one roof. No running around trying to locate a specialist! Also, they have a great website where you can check your lab results, make appointments, and look for services. I really enjoyed this feature. One of the negatives would be that I didn't feel a personal connection with any of the doctors (not the ob/gyn, ped, or family doctor) that I previously had with Blue Shield. The exception would be the ped. endocrinologist who is very accessible anytime and very warm and caring). Most Kaiser doctors see a tremendous amount of patients so it is more difficult to build a relationship with them. I'm starting a new job and they do not offer Kaiser only Aetna HMO. I'm a bit concerned.