Customer Review - Kaiser Permanente

Kaiser Permanente Pharmacy Service

I am new member to Kaiser Permanente and I did not know that in order to get information on a prescription you had to request it. I left my prescription over the weekend of 12/7 because Kaiser Permanente did not carry the brand I needed. When I received the medication there was no information about the new medication. I was confused because there were 3 medications in the bag when I had given them 2 prescirptions. Tuesday morning I looked up the medication on the internet and learned that two of the medications were for hypertension, one a ACE inhibitor and the other a calcium channel blocker. I was given the two medication because my prescription had no generic and was a combination of 2 effective blood pressure medication in 1 capsule. When I call the pharmacy to inquire why I was not given any information about the new medication, I was told I had to request the information because the person filing the prescription does not know that it is a new prescription.

This is the first time I have received medication from a pharmacy and not received any information about the prescription, especially a precription I have never taken before. The young lady that I spoke with rushed me off the phone, like she did not think my concern was important and I should have requested the information.

I think the policy of Kaiser Permanente should be that all prescription include information about the medication and its side effects, especially if it is a different medication than what was prescribed by the doctor. It is hard for me to believe that no one has mentioned this before, because this is very important informtion that all patients need.