Customer Review - Hartford

Inter-Office errors

I purchased a USED vehicle [2001] in 2007, Upon advising this insurance company of my purchase, the correct odometer reading was given to the insurance representative..This company configures insurance rates per mileage driven in a 2 year period, adjusting their rates per policy holder accordingly. [as advised by the CSR I spoke with]

Imagine the unpleasant shock I received when I received their annual policy renewal notice this past week..it was for over $1,000.00!..I called the office and complained about the $400.00 increase..Upon investigating, they found that the mileage recorded in their system was only 77 miles, instead of 77,000 miles...In order for me to receive an amended bill, I must submit to them the original mileage when I purchased the vehicle in 2007..in other words, I have to jump through hoops because of their errors...I opted instead to go elsewhere..How many other people are they doing this to besides me?