Reviews - hanover - page 2 of 4

Hanover Ratings »

2.5
Overall Rating
2.5
Coverage
3.2
Cost
2.0
Service
2.2
Claims

Based on 36 reviews - 0 is lowest, 5 is highest
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Hanover Reviews »

36 Customer Reviews Page of 4  Prev | Next
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Overall Rating
by Anonymous
from Holland, MI

Worthless policy

Virtually every home in my neighborhood (including those on all sides om mine) had its roof entirely replaced due to a hail storm in April 2010, but Citizens/Hanover can't find evidence of damage on my roof, and has denied my claim. My advice - avoid this company at all costs; their coverage may be a continued...

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by Anonymous

Horrible claim service and customer service

We had 2 separate claims regarding damage to our roof and had NO luck getting it covered. When I called to speak to someone, they put me through to the adjuster. After 2, MAYBE 4 minutes, he told me he "didn't have time for me" and that he had other customers to deal with. I told him he shouldn't continued...

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by Brian
from NJ

HORRIBLE COMPANY TO WORK WITH!!!

Their insured hit my car while making an illegal u-turn from the right hand lane. He cut right in front of me like a SWAT move as I was in the left hand lane. He was given tickets for reckless driving and for making an illegal u-turn, AND HANOVER ONLY ISSUED HIM 85% of the blame!!!

Their continued...

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by Kz
from Boston
vehicle 2003 infiniti M45

Hanover is a piece of sh*t company!

My got was hit and totaled and Hanover refused to pay for the damage because I wasn't the driver. Just because its my care doesn't mean I no one else can drive it. Any one can drive your care and be covered as long as they don't live in the same house hold as you. Hanover sucks!!!!!! I would never get continued...

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by Anonymous
from Arkansas
vehicle Truck

most crooked piece of sh-ts on the planet!!

This company is quick to take your money each month but when it comes to making a claim they try to intimidate you and bully you around. Their agents are beyond rude on the phone an never return your calls! Worst experience of my life! They will tell you your car is worth next to nothing and try anyway continued...

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by Anonymous
from Western Mass
vehicle 2003 Honda Accord

They'll screw you on the claim by totally under pricing your car.

This company is trying to screw me on a claim by totally low balling a offer to settle on my car which they totaled. They own adjuster stated a fair price when he examined the vehicle and then their claims specialist throws an offer several thousand of dollars less, even when confronted with evidence continued...

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by Alan Lau
from san jose
vehicle 2005nissan

San Francisco Hanover ....bad news

I had the very bad fortune of having to deal with some of the most unhelpful conceited RVP at Hanover SF by the name of John Buckelew. He did everything but try and tell me that you have no rights as a customer and I will not do business with Hanover San Francisco again . Please learn from my past mistake continued...

1.0
Overall Rating
by Anonymous
from New York City

Hanover Insurance: Extremely Unscrupulous, Probably Unlawful

My car was recently hit by a vehicle whose driver was insured by Hanover. Hanover's adjuster was shady to deal with and refused to resolve the claim in a timely manner. Hanover sought delay settlement by getting statements from "witnesses" who later revealed that they did not see the accident continued...

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1.0
Overall Rating
by Anonymous
from Maine

They work hard to screw you over

Hanover Insurance covers the person who hit me in their vehicle. I have had nothing but problems with the company who refuses to pay for my medical bills even though it was their party's fault 100%. They are horrible!!! continued...

1.0
Overall Rating
by Anonymous
from Oklahoma City

Choose Hanover if you want your claim be denied.

Hanover is the worst company to pay the claim. They denied mine. If you choose hanover, you better get an attorney to fight the claim. continued...

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