Customer Review - Esurance

The worst experience I've ever had with an insurance company.

I was hit, head on, last week. The other person started to turn in front of me. She was ticked and the police report said it was her fault. She even admitted to the police that she was turning in front of me. Then why is Esurance treating me like I am trying to defraud them. They won't pay the rental car. They don't return half of my calls. They told me it was my responsibility to contact the other insurance company. After asking her what was the point of having insurance if you aren't going to do your job, she called the other company. They tried talking me into paying for the car, then going after the other insurance company for reimbursement. I have already been switched to another representative, who also doesn't return calls. I tried to call a supervisor, but when I dialed 0 on their phone tree, it said the operator wasn't available. After multiple calls, it seems like someone mistakenly answered the phone. I asked for a supervisor, and she wouldn't connect me with one. I tried being nice at first and got nowhere. After being extremely nasty with them, they are starting to do their job. As soon as this accident is taken care of, I am switching companies.

I wanted to give them zeros for customer service and claims, but you have to give at least 1 star.