Customer Review - Esurance

Professionalism at its best

I have car insurance on my two vehicles for 17 years with another company. When I received my new policy, they were asking for $4,400 for the year. I checked my last premium and last year I paid $4,200. With the failing economy I decided to check around for an alternative. I decided on Esurance. The cost was almost half as much for the same coverage. I gave them my credit card information to pay the first 6 month premium in full. Esurance encouraged me to alert my 17 year company I was not going to renew. I did, and not wanting to loose me as a customer, they counter offered for a little less than what Esurance quoted. I contacted Esurance to tell them I had decided to remain with my 17 year affiliation and asked if they could please credit my credit card. They understood and said they would comply, however, I was bracing myself for aggravation that they wouldn't do it at all or even in a timely manner. Two days later I received a cancellation notice from Esurance and three more days later I checked my credit card to see if there was a credit for the full amount and there it was. I would recommend Esurance for their professionalism alone and I would advise unhappy customers to handle their responsibility using Esurance to read and follow their policy of doing their business with them online. In the future, if I have any problem with my current insurance company, my next call will be to go back to Esurance to handle my car insurance. I am a very happy almost customer, and maybe a future customer of Esurance.

Signed, a complete stranger to Esurance. I swear this is not a fake review.