Customer Review - Esurance

3.0
Overall Rating
by Bonnie
date 10/11/2011

from AL

ESURANCE reeks

I needed car insurance, so I ordered coverage from ESURANCE. A month later, they decide that I may not live at the listed address (I do). They call me saying they're going to cancel my policy in a week if I don't show proof, but I don't have the specific proof that they want. They did take out their payment for a day before the supposed cancellation date. As someone in another review stated, they treat you like a criminal. They were very polite on the phone, but that just means they give you a kiss on the cheek before they ream you. I'm switching to Progressive. I've used them before and never experienced anything like this.

4.0
Coverage
4.0
Cost
1.0
Customer Service
N/A
Claims

Esurance Ratings »

2.3
Overall Rating
2.5
Coverage
2.7
Cost
2.0
Service
2.2
Claims

Based on 92 reviews - 0 is lowest, 5 is highest
All Reviews | Submit a Review | InsuranceUSA Rating System