Customer Review - Cigna

Short Term Disability/ FMLA

My employer pays for this benefit, thank goodness it isn't my money because it is not worth it! I have been off work since 3/9/11 and have had to deal with CIGNA. Nothing happens with my claim unless I call them. At one time they had a "return to work" specialist send me a letter claiming she had tried to call me several times and was unable to leave me a message. That was BS because several calls to her giving her my correct phone number that has an answering machine were never returned. After contacting my employer and having my employer talk to CIGNA management my claim manager called me to apologize and assure me that the return to work specialist was dealt with. I didn't get another one.

I have been chased in circles by CIGNA. always being told "they are waiting for more info from my doctor" when ever I call to ask what the hold up is. My claim status says I should receive checks weekly. I have not seen one since the beginning of MAY!

CIGNA also handles our companies FMLA stuff and I can't believe the hassle I am having trying to return to work. I finally had to go to my DR's office and sign one of there release forms and have them fax directly to my employer my work release forms just so I could get back to work and discontinue my leave.

My doctor was reluctant to let me go back to work full time, but even she agreed that CIGNA is difficult to work with!