Customer Review - Cigna

Can't wait to change insurance companies

My husband's company has given us the option of choosing between two companies for our coverage, and this past year we switched from Blue Cross to Cigna. What a mistake!! We have had Cigna in the past and have never seen the anguish we faced this year. Almost every claim is rejected for some reason or another, over and over and over. My daughter had physical therapy after surgery for 4 months, and due to a paperwork glitch on Cobra's part, she was dropped and reinstated (all happened over a matter of days). After over 6 months of trying to get Cigna to cover December's visits (after they covered, surprisingly, the visits the months before and after December), we received a letter that we have let the time run out for eligibility, even though we've been providing them with info since January! In the meantime, there is a collection agency after my 23-year-old, so I will just pay the damn bill. We will NEVER have Cigna insurance again. They also wouldn't cover bills related to a concussion prognosis/cat scan - crazy! All of this and through Cobra, my daughter's Cigna coverage was $390/month! Just need to warn others - years ago Cigna may have been good company, but no longer.