Customer Review - Blue Cross Blue Shield of Illinois

1.3

Overall Rating

by Anonymous
from

customer service experience

Each time I call Customer service, I get a different answer to my question. At one point I had to direct the customer service person to their medical policy manual to show her an updated policy that she was not aware of. When denying claims, they do not offer any specific reasons.

1.0

Coverage

1.0

Cost

1.0

Customer Service

2.0

Claims