Customer Review - American Family Insurance

4.3
Overall Rating
by Craig Newitt
date 05/28/2011

from Phoenix, AZ
vehicle 2001 Nissan Altima

Great Company. Wish they were in Texas

Never had any problems with American Family. The rates were good and the coverage was great. As a family we had small claims like windshields and received good response. The true test came when I was the victim of a hit and run in December of 2010. The response from American Family was great. My car was totaled and I had a check from the adjuster the same day and after it was all said and done my rates were not affected.

The only problem is that I have moved to Texas and they do not provide coverage in Texas.

4.0
Coverage
3.0
Cost
5.0
Customer Service
5.0
Claims

American Family Insurance Ratings »

3.3
Overall Rating
3.5
Coverage
3.7
Cost
3.0
Service
3.1
Claims

Based on 60 reviews - 0 is lowest, 5 is highest
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