Reviews - american family - page 2 of 6
American Family Insurance Ratings »
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3.3
Overall Rating |
3.5
Coverage |
3.7
Cost |
3.0
Service |
3.1
Claims |
Based on 60 reviews - 0 is lowest, 5 is highest
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American Family Insurance Reviews »
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N/A
Overall Rating
by Brian Johannsen
from United States |
Homeowners InsuranceAmerican Family said we were covered overnight stay when we lost our power last year and paid. This year it was for a week when the storms went through Antioch Illinois. Now they say we are not and will not pay. They now say they should have paid the first time. Our agent said we were covered as well continued... |
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1.0
Overall Rating
by Anonymous
from bend,oregon |
American Family ExcusesHave used American family for 5 years, were never able to use them for a claim, there was always a catch. We have found same coverage for 3 cars and home for less than half what they were charging, now having problems receiving refund of amount owed to us since cancelling. There is always an excuse for continued... |
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1.0
Overall Rating
by Anonymous
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AWFUL!This is the most ridiculous insurance company I have ever had the displeasure of dealing with. I was hit by an elderly man who carries this insurance. It has been 6 weeks and they haven't even called me back once, though I have left several messages. They just denied my claim, which I found out through continued... |
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by Anonymous
from fort wayne vehicle life ins |
life insurance infoi went to talk to an agent today about my kids life insurance and am not satisfied at all the agent was hesitant and really didn't help me out at all i said would let kids decide what they want to do but i really don't think this agent is the one i want them talking to continued... |
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4.3
Overall Rating
by Craig Newitt
from Phoenix, AZ vehicle 2001 Nissan Altima |
Great Company. Wish they were in TexasNever had any problems with American Family. The rates were good and the coverage was great. As a family we had small claims like windshields and received good response. The true test came when I was the victim of a hit and run in December of 2010. The response from American Family was great. My continued... |
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by Anonymous
from columbus oh |
This company sucksC. Riege and Navar Roberts are the worst claims reps I have ever had to deal with. No communication at all, still waiting to be paid for the work completed over a month ago. STAY AWAY FROM THIS COMPANY. THEY TRULY SUCK. continued... |
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by Anonymous
from Minnesota |
Disappointed in MinnesotaI have been with this company for almost 20 years and have never had to make a claim until now and was denied because the agent did not add water damage to the policy.I trusted what they told me when they created the policy. The person I talked with was rude and so cocky when he said that my policy did continued... |
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by Anonymous
from Lino Lakes, MN |
YOU GET WHAT YOU PAY FOR
We have a wonderful agent who is always willing to help us (JR). We have had hail damage claims on our home/and a deer vs car claim that were handled promptly and fairly. The rates are a little higher then others but you get what you pay for. |
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by Anonymous
from Maryville, Mo. vehicle a house |
Ready to call our lawyer!A policy holder of yours ran into the corner of our rental house..knocking it off it`s foundation, springing the new front door and all the seven windows ruining siding. The whole front of the house is now cockeyed and will have to be torn off.Police made a report. Many calls have we made... some returned continued... |
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by Anonymous
from Washington vehicle n/a |
Worst customer serviceMy husband had the relationship w/the agent, they had asked him to fix a few things w/our home, my husband was killed in an auto accident before he could take care of these things. As a grieving widow,trying to console our children, I didn't know about these items to be fixed. You would have thought continued... |
