american family Reviews
American Family Insurance Ratings »
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3.3
Overall Rating |
3.5
Coverage |
3.7
Cost |
3.0
Service |
3.1
Claims |
Based on 55 reviews - 0 is lowest, 5 is highest
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InsuranceUSA Rating System
American Family Insurance Reviews »
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1.5
Overall Rating
by Anonymous
from Lincoln, Nebraska |
Customer Service is NOT a priority24 years as a customer carries no weight with this company. Your agent is not your advocate, but another hurdle. Beat your head against another less painful wall! continued... |
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N/A
Overall Rating
by Anonymous
from Washington |
Robbed then AMFAM wants to drop meI was robbed and AMFAM said if I filed a claim I would be dropped the following month from my homeowners insurance because that would be 3 claims in 5 years. I was also told I didn't need to think about getting a different insurance company because my claims would follow me. I lost $14,000 in equipment continued... |
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1.0
Overall Rating
by Anonymous
from Colorado vehicle Libility |
owner of businessHave been waiting 3 years to see if they are going to pay.. They take your money very good.. Agent was good. Stay away from this company continued... |
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N/A
Overall Rating
by Anonymous
from Denver, CO |
Awfull ExperienceOne of American Family's customer's rear ended my car. The adjuster (Christy Peroni) was rude and did not want to help in any way to resolve the claim. She kept telling me she had to get a hold of the owner of the car before she could proceed with the claim. This took 12 days!!!! In the meantime I continued... |
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N/A
Overall Rating
by Anonymous
from kansas vehicle 04 and 05 Dodge. 2010 Ford truck |
TickedWe had some hail and the adjuster, who my boyfriend had dealt with before and despised, was sent out. He low balled us on our claims, and we thought so, but beings we don't work at a body shop we didn't know how low he was. A lady later called us from amfam and asked if we were happy with the service continued... |
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N/A
Overall Rating
by Brian Johannsen
from United States |
Homeowners InsuranceAmerican Family said we were covered overnight stay when we lost our power last year and paid. This year it was for a week when the storms went through Antioch Illinois. Now they say we are not and will not pay. They now say they should have paid the first time. Our agent said we were covered as well continued... |
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1.0
Overall Rating
by Anonymous
from bend,oregon |
American Family ExcusesHave used American family for 5 years, were never able to use them for a claim, there was always a catch. We have found same coverage for 3 cars and home for less than half what they were charging, now having problems receiving refund of amount owed to us since cancelling. There is always an excuse for continued... |
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1.0
Overall Rating
by Anonymous
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AWFUL!This is the most ridiculous insurance company I have ever had the displeasure of dealing with. I was hit by an elderly man who carries this insurance. It has been 6 weeks and they haven't even called me back once, though I have left several messages. They just denied my claim, which I found out through continued... |
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N/A
Overall Rating
by Anonymous
from fort wayne vehicle life ins |
life insurance infoi went to talk to an agent today about my kids life insurance and am not satisfied at all the agent was hesitant and really didn't help me out at all i said would let kids decide what they want to do but i really don't think this agent is the one i want them talking to continued... |
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4.3
Overall Rating
by Craig Newitt
from Phoenix, AZ vehicle 2001 Nissan Altima |
Great Company. Wish they were in TexasNever had any problems with American Family. The rates were good and the coverage was great. As a family we had small claims like windshields and received good response. The true test came when I was the victim of a hit and run in December of 2010. The response from American Family was great. My continued... |
