Customer Review - Allstate

Terrible with accident claim

Those involved with motor vehicle accidents with Allstate policyholders, they are TERRIBLE and will make you feel at fault even though you have a witness statement and a police accident report saying their policyholder was at fault.

I had a minor accident with an Allstate policyholder, that resulted in minor damage to my car, however it was rendered undriveable. Naturally, I rented a car. A week later, it took two phone calls by me to Allstate to check on the status of my claim to get any information. Not only did they advise me that they were not going to pay for my rental car because my estimate was "only" $600, they also advised me it was likely I could also be found equally at fault. The accident report says their policyholder hit me.

What horrible customer service, I can't imagine why anyone would buy a policy from these people.