Customer Review - Allstate

TERRIBLE!! STAY AWAY AT ALL COSTS!

My allstate agent somehow missed TWO changes of beneficiary that I submitted on my life insurance policy when my parents passed away and when I got married. Luckily, when I moved out of state, I asked for an update of my information and realized that my deceased parents were still named as my beneficiaries!! I called to file a complaint, and the woman in the complaint dept. (Theresa Meyer) said she would email me a new beneficiary form within 24 hours. Not done. She also said she would open a file against my agent (Jim Medendorp) and have an answer to me via email or phone in the next few days. Not done. A MONTH later, I received VIA SNAIL MAIL a beneficiary change form and a bunch of excuses as to why this all happend. She pretty much acted like it was no big deal, and my agent never even called to try and rectify or apologize for the situation. Hello!?! If something would have happened to me, my new husband would have been stuck with all of our bills, and because of THEIR ERROR, he would have had no money to pay them! That's no big deal?!? That's their job for Pete's sake!!! Basically this company gives CYA service (Cover your A**) and could care less about its customers. My agent, when I did have to deal with him, was completely unprofessional and always acted like I was a major impediment on his time. Please, PLEASE, stay away!! My parents paid on this policy for 20 years, and I paid on it for 12. I closed it the other day after the horrible service and received $851 back. It made me want to throw up. There are much better insurance companies out there!!