Customer Review - Allstate

Completely untrustworthy

About 3 weeks ago I received a general quote in the mail from "Allstate" agent Thomas F. Hoffman that quoted me a home owners insurance premium of $258.72 and I thought "this sounds good, it is so much cheaper than what I have through Liberty Mutual". Therefore I called Thomas F. Hoffman and proceeded to give him all the information that his system required to give back an accurate premium quote, based upon specifics of the our house and neighborhood. Thomas F. Hoffman put this information into the Allstate system and over a day later he calls me back, at which point he sates that our premium will actually be between $210 and $213 (my wife beside me was witness to this). I accept the policy at the rate he stated and proceeded to give him all my banking information and social security numbers to sign for the policy over the phone. The following week I get a printout of our policy and find that Thomas F. Hoffman actually sold us a policy with a premium of $433.81, over TWICE the amount he said it would be. At this point not only was my wife and I lied to, but now we are over two weeks late paying our Liberty Mutual home owners insurance and may not even have insurance at this point. Following this, I complained to Allstate's corporate office and was told that even after given nearly 2 days to put our information into Allstate's system the quote apparently meant nothing and the policy we received on paper is the actual premium. At which point I stated "Let me get this right, your company has a computerized quote system that when you enter specific information into it, the number it gives you is a complete fabrication and then later a person will receive a premium notice that is nowhere near what the very same computer system earlier stated it was?" they then responded, "That is correct, a quote is not the final premium amount". At which point she concluded the call and hung up on me.